The situation
A specialty outdoor retailer runs three stores. Then ransomware hit, and the system running their point of sale and inventory was locked. Not slow, not glitchy. Locked. The kind of locked where you can't look up what's in stock and can't ring a sale.
For a three-store operation, that isn't an IT problem. That's the whole business at risk of going dark.
What was at stake
When the system that holds your inventory and runs your registers goes down, everything stops. You can't see what you have, you can't sell it, and every hour dark is lost revenue and customers who walked in and left empty-handed.
The priority wasn't the old system. It was keeping the doors open and the registers ringing while we rebuilt.
What we did
We didn't try to break back into the locked system. We rebuilt what mattered around it, and we did it while the store kept selling.
- Rebuilt the product catalog across all three stores, roughly 25,000 products.
- Stood them up on Invoe and Shopify, so inventory and sales run on a system they control.
- Kept sales going the whole way through, so there was no dark period.
Locked out right now? Book a call today.
Where they are now
They're running on Invoe and Shopify, selling across all three stores, on a system that won't strand them the way the old one did. The relationship continues today.
What this means for you
A locked system feels like the end of the business. It isn't, if someone can rebuild the parts that matter fast enough to keep you selling. That's the work.
Store in crisis? Book a call today.
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